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If none of the FAQs address the problem or question you have, please use the form below to contact us
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Customer Service Center
The customer service center has been designed to assist users and aid ther webmaster in efficiency addressing customer issues.
Please select a category from the list beside if you think your problem or doubt is related to one of them. Otherwise you can contact us by filling the form below.
When emailing the webmaster for support please keep in mind that the more information you provide will result in a quicker response or resolution to your problem.
Login problems
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My Login Does Not Work
There could be several causes: Your account might have expired; you may be are using an incorrect username/password combination; your account may be subject to abuse; or you may have a server problem. If you are using Windows to store your user name and password, the fact that they no longer work is probably due to the fact that your HMBoys account has expired. Most non-rebilling accounts last three months – but it is surprising how quickly time passes! To lookup your password information please visit: https://support.ccbill.com/
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When I click on the link to log in, I am not asked for a username and password but just taken straight to an “error” screen.
Clear your browser history, and temporary internet files. Close and restart your browser and then try again.
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I am getting a notice that I have had to many failed login attempts, yet this is the first time I have tried to login today!
If you are in this situation then chances are you use AOL or another major dialup internet provider. Because aol has so many IP #'s that get recycled chances are someone before you had the same IP address and tried logging in. Another possibly is that someone is spoofying IP addresses in an attempt to guess a correct username and login. Try back in about 30 minutes.
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